FAQ

What Shipping Methods Are Available?

Currently we have only one shipping method available, our standard shipping. We use Chit Chats to ship all over the world, using tracked shipping. 

Do You Ship Internationally?

Yes we do ship internationally but this currently excludes all EU countries.

How Long Will It Take To Get My Package?

Shipments to the US will take from 3 days to a week. Canadian shipments will take around 7 to 10 days. International shipments may take up to a month depending on the location. 

What Payment Methods Are Accepted?

We accept all major credit cards including: Visa, Mastercard, American Express, Discover & Diners, China UnionPay (CUP), and Japan Credit Bureau (JCB). We also accept PayPal payments.

Is Buying On-Line Safe?

We take all measurements to ensure buying online is safe for our customers. Our website is secured using a TLS/SSL certificate. Browsers will show a little lock in the address bar to show that the site is secured with TLS encryption. As well, we use reputable payment gateways: Stripe and PayPal. Both systems have a dispute process to make sure all merchants are delivering on their promises and will return payment to the customer if there is no proof item was sent or a different item was sent than advertised. 

How do I place an Order?

After you’ve added all products you’d like to purchase to your cart, you can start the checkout process by clicking the cart icon at the top of the page. This will bring you to the cart page where you can edit your items if needed. From there, you can click the “Proceed to Checkout” button which will ask for all needed information (name, address, contact info, payment method) to place your order.

Do I need an account to place an order?

You do not need an account to place an order. You’ll be sent an email with your order number when you purchase from our website. Keep this as your receipt to get in touch with us in the future. You can also let us know the email or phone number you used while checking out to find your order in our system. Customers that do have an account will be able to view all their order history and can even reorder any of their last orders with one click!

Who should I to contact if I have any queries?

You can contact us at contact@mongooseandmink.com and we’ll get back to you within 24 hours.

How Can I Cancel Or Change My Order?

Please email us at contact@mongooseandmink.com with your order number and we will cancel your order. From there you may place your order again if looking to change the order. Orders that have already shipped cannot be changed or cancelled. 

How Do I Track My Order?

If you have an account and are logged in, go to https://mongooseandmink.com/my-account/orders/. Those without accounts or not logged in can go to https://mongooseandmink.com/order-tracking/. You will need to enter your order number and email address used in checkout.

How Can I Return a Product?

You have 30 days from the date of delivery to return your item.

All returns are refunded via store credit in the form of a Mongoose & Mink E-Gift Card. Refunds do not include any duty paid on items. Returns are processed within 5-7 business days after your item(s) are delivered to us. We do not provide prepaid return labels and you are responsible for covering shipping costs to return.